Refund policy

IN STORE PURCHASES

We will accept unworn / unused merchandise within 10 days of purchase for store credit only.  All discounted items and jewelry are final sale. 

ONLINE PURCHASES

We have a 10-day return policy, you have 10 days after receiving your order for it to be postmarked returned to our shop.  All discounted items and jewelry are a final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopeli.com

Please note that returns will need to be sent to the following address: ATTN: RETURNS, ELI 76 THROCKMORTON AVE, MILL VALLEY CA 94941

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Your return label will be deducted from your store credit.

You can always contact us for any return question at info@shopeli.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued a gift card for store credit. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopeli.com